Facilities and Asset Contract Manager

Job Description

One the UK’s leading social housing and regeneration organisations which is a group of not-for profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families with the overall aim of transforming lives and revitalising neighbourhoods.

The Role:

  • Manage short term multiple and various repair/maintenance and compliance contractors to ensure that performance is in line with the PFI contract and other contract documentation, and the service received is of high quality, of excellent customer satisfaction and ensures risk mitigation at all levels in respect to contract  penalties
  • Assist the main Asset function in preparing, scoping, specifying, and  procuring a new singular facilities contractor and to assist with implementation, mobilisation and then management of new facilities contractor, ensuring risk mitigation at all levels in respect to contract penalties
  • Monitor and report on contract/s, developing and implementing the appropriate performance framework and reporting for each contract, including service level agreements, key performance indicators, leading contract and performance review meetings and dealing with under performance and other arising issues, including escalation of matters as appropriate
  • Ensure the high level integrity and quality of data is retained in relation to maintenance, repairs, service charge compliance contract/s on organisations systems, and to ensure compliance with procurement protocols where required
  • Carry out cyclical and ad hoc analysis of contract data, producing associated reports including findings and recommendations for key stakeholders as required and  support the PFI Contracts manager in preparing and organising the regular maintenance reports (standard format) as required under the PFI contract for the client
  • Provide technical advice, direction and solutions to the schemes Handy men, PFI contracts manager and other onsite staff as required
  • Act as on site quality inspectorate and point of call, for onsite delivery of aids and adaptation, planned, cyclical maintenance contract activities, communicating and liaising with customers and stakeholders as required or necessary to ensure excellent quality, customer service, cost value and efficiency as well as prevention of penalties
  • Provide inspection duties of void and other completed works where and when required
  • Oversee the development, implementation and review of effective business procedures to support the facilities contract management service, contributing to and influencing Group policies as appropriate
  • Develop and review relevant budgets, ensuring contract expenditure is robustly managed in line with the Group’s and the PFI’s financial controls including monitoring payment transactions to ensure compliance with the purchasing system and associated processes, addressing and resolving issues as appropriate
  • Conduct regular reviews of the Contract Management service, collaborating with and seeking feedback from internal and external stakeholders, to identify efficiencies and continually improve the service provision. Improvement opportunities identified and realised should be in accordance with change management protocols

The Person:

  • Proven track record of successful contract implementation and management including In-depth knowledge of contract formation and contract types
  • Knowledge and experience of  multi-site facilities contract  management  
  • Comprehensive knowledge of general facilities operating procedures within an Asset Management function
  • Knowledge and or/ experience of building regulations, constructional health and safety and residential compliance legislation
  • Proven track record of using Project Management methodologies and use of Microsoft packages and other IT systems
  • Experience of successfully leading, managing and motivating teams, including managing team performance
  • Effective stakeholder and partner management, both internally and external to the organisation, including the ability to successfully persuade and influence others
  • Current driving license
  • Relevant building qualification e.g. Higher National Certificate in Building, or equivalent
  • Health and safety qualification e.g. NEBOSH General, or equivalent