Repairs Supervisor

Job Description

The Client:

One the UK’s leading social housing and regeneration organisations which is a group of not-for profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families with the overall aim of transforming lives and revitalising neighbourhoods.

The Role:

  • Ensure works are effectively prioritised, planned and carried out to standard, timescales and budget, ensuring adherence with regulatory and statutory requirements and policies and compliance frameworks
  • Oversee quality assurance activity, ensuring outcomes are recorded accurately and shortfalls in quality and compliance standards are identified and addressed effectively
  • Manage relationships with Front Line Workers and other key stakeholders to ensure  ongoing effective service delivery for the Group, acting as focal point in relation to the performance of the service including dealing with and resolving escalated issues and complaints.
  • Ensure accurate records are maintained using appropriate systems and databases, ensuring the integrity and quality of data, to enable regular analysis to be carried out and reporting to be completed as required
  • Provide information to key stakeholders as required, including the Delivery Manager, to support performance reviews and decision making
  • Support the Delivery Manager in undertaking financial responsibilities including developing budget requirements and managing the invoicing process, ensuring expenditure is robustly managed in line with the Group’s financial controls, including escalating details of planned over/under spending as appropriate
  • Ensure enquiries are dealt with effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints via the appropriate channels
  • Manage internal and external stakeholders effectively, including colleagues and customers providing advice and support and building constructive working relationships as appropriate
  • Manage the performance and development of your team, providing expertise, coaching and other developmental support as required, ensuring a quality service is provided and underperformance is dealt with appropriately
  • Conduct regular reviews of your service area, collaborating with and seeking feedback from internal and external stakeholders to identify efficiencies and continually improve the service provision

The Person:

  • In-depth understanding of the National Housing Federation (NHF) Schedule of Rates for Building Works
  • Knowledge of the Housing Health and Safety Rating System (HHSRS)
  • Knowledge of asbestos, legionella, building regulations, fire regulations, health and safety regulations and carrying out risk assessments within a housing environment
  • In-depth knowledge of building regulations and disrepair legislation
  • Proven track record of identifying items of disrepair and an understanding of building maintenance terminology and repair activities
  • Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others
  • Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building, or equivalent
  • Relevant health and safety qualification e.g. IOSH, or equivalent
  • Relevant professional qualification