ASB Officer – Housing Association – About The Client:

Castlefield Recruitment are currently working with a well-established housing association across the Cheshirearea who are looking to appoint an ASB Officer on a temporary basis. This is an initial 2-month contract with strong indication to be extended. This role offers hybrid working along with an hourly pay rate of £24-£25 per hour though an umbrella company.

ASB Officer – Housing Association – About The Role:

• To protect demand for our properties from the negative effects of nuisance, anti-social behaviour and other tenancy breaches, using a range of early intervention tools to combat nuisance across the Cheshire area
• Triage all ASB, Domestic Abuse & Hate Crime cases in line with company service standards’ response times, risk assessing cases and ensuring that appropriate support and target hardening measures are utilised, including preparing rehousing requests for victims of domestic abuse and hate crime in a timely manner where appropriate
• To manage ASB, Domestic Abuse, Hate Crime & other tenancy breach cases using early intervention measures such as tenancy warnings, mediation referrals, whilst completing any necessary evidence gathering processes and working in partnership with key partners where appropriate
• Support Domestic Abuse triage & case management

ASB Officer – Housing Association – What You Need:

• Excellent organisational and case management skills with the ability to follow processes, procedures and meet challenging targets whilst working in a fast paced and high-pressured environment
• A knowledge of the range of support services available for residents
• Confident in communicating with internal / external stakeholders