Repairs and Maintenance Operations Manager

Repairs & Maintenance Operations Manager

Salary: £66,000 - £70,000

Are you ready to lead a high-performance housing repairs services in one of London’s most ambitious and diverse boroughs?

Redbridge Council is seeking a Repairs & Maintenance Operations Manager who will oversee the efficient and high-quality delivery of the repairs & maintenance services. This pivotal role requires both strategic vision and operational expertise to ensure tenant satisfaction, compliance, and continuous improvement in maintaining the council’s housing stock.

Repairs & Maintenance Operations Manager - About the Role:

Reporting to the Head of Asset Management the post holder will be responsible for leading Redbridge’s operational delivery of Repairs across a diverse range of disciplines (inc. but not limited to responsive repairs, complex cases inc. disrepair, damp & mould etc. and voids).

Overview of the role:

• Managing the effective governance of the contract, ensuring that the contractors monthly invoicing is adequately audited and processed within contract deadlines.
• Supporting the Service Managers in the delivery of regular Contract Management meetings.
• Responsible for ensuring responsive repair contracts are robust and cost effective.
• Ensure legislative and regulatory requirements are met and adhered to across all repair workstreams disciplines (disrepair, aids & adaptions, responsive repairs, damp & mould and voids).
• Responsible for ensuring that all complaints (Stage 1 and Stage 2) relating to the service are investigated and dealt with effectively within agreed procedures and timeframes.
• Responsible for composing Stage 2 complaint responses and embedding, within the service, any lessons learnt.
• Identify and act on feedback and lessons learnt, propose and implement service improvements in consultation with key stakeholders.
• Expertise in Health & Safety, CDM regulations, and risk management and safe working practices.
• Comprehensive knowledge of housing regulations, building maintenance best practices, and statutory compliance and implementation.
• Understanding of the Housing Act and associated legislation (e.g. disrepair, HHSRS and emerging legislation such as Awaab’s Law)
• To actively manage the annual budget of approximately £9 million ensuring sound financial oversight and scrutiny.
• Responsible for the leadership of the Repairs & Maintenance Team ensuring that colleagues have clear objectives, are supported, developed and effectively challenged to deliver an excellent service with customers at the heart.
• To coordinate and lead the monthly KPI collection and commentary for all workstreams disrepair, aids & adaptions, responsive repairs, damp & mould and voids.

Repairs & Maintenance Operations Manager - About You

• Educated to degree or post-graduate level Professional technical qualification – for example RICS, Or Proven leadership in managing housing repairs and maintenance in local government or social housing.
• Demonstrated expertise in the successful delivery of all reactive & void maintenance operations including Disrepair & Damp & Mould etc.
• Strong financial acumen in budget management, financial control, and procurement.
• Experience managing & collaborating with contractors and suppliers in service delivery.
• Technical experience of identifying, specifying, monitoring and quality checking repair activity.
• Experience of leading and embedding a customer focused "can do" culture within teams, actively contributing towards the effective and efficient provision of quality services in response to enquiries from all stakeholders.
• Experience of involving tenants & leaseholders in developing and shaping services, acting on feedback to provide excellent services.

If you're a team player and you really care, then Redbridge is the right place for you. We are passionate about putting our staff, our people at the heart of the council, looking after people, making sure that they are happy in their work and an environment to thrive.

To apply for this position, please use the link provided or contact Dan Evans at Castlefield Recruitment - dan.evans@castlefieldrecruitment.com

The Roles

Please note that direct approaches and speculative CV’s will be directed to Castlefield Recruitment to be included in the recruitment process.