Neighbourhood Officer
Housing & Property Services
Birmingham
£36,000 - £38,500
Neighbourhood Officer – Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association in the West Midlands to recruit a Neighbourhood Officer on a permanent basis. This position will have a mixture between site visits, working from home and office attendance and will be paying £36000 - £38500 per annum.
Neighbourhood Officer – Housing Association – About The Role:
- Deliver a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.
- Maximise rental income through proactive arrears management, debt advice, and court representation where necessary.
- Manage allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements, and maintain properties to lettable standards.
- Investigate and resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required.
- Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations.
- Maintain strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntary agencies.
Neighbourhood Officer – Housing Association – What You Need:
- Previous experience in a frontline Housing role
- Valid UK drivers license
- Excellent communication skills
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